Optimizing Customer Experience Quality & Value
- 80% lowering of online order management expense produced by replacing an antiquated system with current but off-the-shelf technology that also allowed customer service to perform consultative selling tasks. Read Full Story
- 75% boost in customer satisfaction rating achieved by automating the forwarding of contractor information to inquiring customers shrinking the previous response time 93%. Read Full Story
Crisis Management / Command & Control
- Reactivated a fire-damaged data center within eight days of incident, uploaded the website in four hours, and renewed email service in two hours by leading the creation of a virtual replacement. Read Full Story
- Restored a completely failed email service within two hours with no message or history loss by shifting exchange services to the cloud and automating client reconfiguration.
- Satisfied within six months of assignment a corporate mandate to upgrade the development organization’s structure, controls, and tools through implementation of rational unified process (RUP).
Customer / User / Stakeholder Relationship
- 27% increase in donations obtained at the lowest marginal cost by reconfiguring an existing processing system to accept electronic payments while also tracking individual donor contributions. Read Full Story
- Raised performance levels and lowered operational costs across the organization by creating virtual replicas of multiple physical data centers without experiencing server down time.
Performance Improvement / Risk Mitigation
- 83% acceleration in the cash conversion cycle accomplished by inaugurating an AI-driven process for managing billing and receipt-recording transactions. Read Full Story
- 41% paring of printing delays and reruns gained by providing to a publishing client struggling with inefficiencies a resilient job-packet management system.
Technology Strategy Design / Implementation
- Mitigated millions in loss exposure by convincing a reluctant management to invest in a threat assessment and remediation project resulting in the establishment of the company’s first digital security strategy and action plan. Read Full Story
- Essentially eliminated daily corruption operating errors by executing an enterprise database solution.
Digital Transformation / Virtualization
- 100% increase in the value of a fixed-price contract negotiated while simultaneously shifting the Objective C development team to creation of a Java-based product.
- 92% curtailment of terminal operating expenses secured by conducting a thorough assessment of existing procedures and framing a correcting virtualization strategy that eliminated cost-contributing factors.
- 70% minimization of data center ownership cost reached by consolidating and migrating 34 servers into a private virtualized environment with merged storage, WAN replication, and best-of-breed software.
Situation Analysis & Solutions Innovation
- $400,000 first-year savings affected by utilizing linking technology to enhance the existing infrastructure rather than relying on rip-and-replace solutions.
- Shorten installation of a new CRM system 57% while maintaining the operational integrity of a parallel existing custom program by utilizing dynamic data migration and sync to the added software.
- 67% reduction in shipping failures attained by replacing free form data entry with an integrated intranet webpage that standardized information flow from three locations generating consistently accurate label and barcode printing.
Integrating Technology / Migration Optimization
- 60% savings compared to purchase of off-the-shelf technology delivered by designing and installing a site-specific, custom overhead paging system.
- Socialized the use of a new content management system by creating a POC version that illustrated the program’s functionality for 50 distinct operating teams and conducted the following individual user training.
